Coordinate support resources for escalated issues, working in partnership with Tier 1 Helpdesk, Technical Support, Professional Services, and/or Product Development/Delivery teams to ensure a positive customer experience Work with customers and/or partners to receive accurate information used to analyze and diagnose product and service issues Develop and foster relationsh

Be the product leader to develop integrated product strategy for Patient Cloud solutions based on market intelligence, customer needs, and differentiation targeting the next wave of growth Lead a team of product managers who oversee individual product strategies and roadmaps within Patient Cloud. You'll drive alignment with the program level strategy and objectives, balan

Knowledge of the Laboratory, Manufacturing, and Quality as it relates to pharma/ biotech/ CDMO companies. Software or services sales experience in the biopharma, life sciences, CDMO industry with experience exceeding sales targets. SaaS selling experience. 10+ years of Lab, Manufacturing, Quality successful sales experience into Life Science companies. Prospect and secure

Lead project delivery to ensure that all deliverables are tracked and that documentation is current Manage client expectations and communications, and ensure overall client satisfaction Manage project scope, timelines, budget and milestones Manage project financials including forecasting, project budget, and accuracy of invoicing Create and maintain accurate and current p

Lead project delivery to ensure that all deliverables are tracked and that documentation is current Manage client expectations and communications, and ensure overall client satisfaction Manage project scope, timelines, budget and milestones Manage project financials including forecasting, project budget, and accuracy of invoicing Create and maintain accurate and current p

Competent in Medidata processes, with working knowledge of Patient Cloud products Complete standard project tasks, including but not limited to creation and maintenance of accurate and current study documentation Manage a full portfolio of studies across multiple stages and complexities with a focus on delivery of the scope on time, within budget and with a high quality o

Configuration or enablement of customers on Medidata software to translate customer needs and meet customer requirements. Follow or educate on best practices for implementing Medidata's software. Author, adapt, or agree on specifications based upon complex client requirements. This can include functional test cases for use in configuring solutions in Medidata's suite of p

Configuration or enablement of customers on Medidata software to translate customer needs and meet customer requirements. Follow or educate on best practices for implementing Medidata's software. Author, adapt, or agree on specifications based upon complex client requirements. This can include functional test cases for use in configuring solutions in Medidata's suite of p

Technical Architecture & Consulting Be the technical architect, providing advice on complex system designs and architectures. Assess current technical environments and recommend improvements or innovations. Collaboration with Departments Work with Sales, PreSales, Professional Services Market Segments, and R&D teams to understand their needs and challenges. Facilitate com

Under general guidance and supervision of senior software engineering personnel, analyzes, designs, programs, unit tests, and debugs solutions to customize software to meet specific business needs Under general guidance and supervision of senior software engineering personnel develops and automates data integration processes from a variety of complex sources Under general

Identify new business opportunities within assigned accounts Participate in program governance, and manage the professional services relationship Identify process improvements and lead strategy Collaborate with internal and external resources to achieve project goals Lead large projects and clients, which may include a program of projects Lead project delivery to ensure t

Be a trusted advisor to leaders of assigned departments and lead their budgeting and forecasting activities, including long range planning and execution and ensuring operational plans are following financial budgets and forecasts. Prepare and lead the quarterly financial review of results meetings with the business department's leaders, CFO, and finance leadership team. P

Be a trusted advisor to leaders of assigned departments and support their budgeting and forecasting activities Support Medidata's consolidated monthly and quarterly reporting process, including performing trend and variance analyses in tandem with the accounting team to facilitate accurate financial close Provide transparency into actual results and forward looking analys

Use Competitive Intelligence to understand the strategic direction of clients and align/propose how Medidata AI solutions can help them achieve those goals. Prepare for meetings, document outcomes, vision and proposals for use with executives Comfortable dealing with and presenting to C Suite level executives on business outcomes, data and analytics, machine learning and

Know the business being served to help address the organization and talent needs Partner with the HR team to implement and guide the people strategy on talent, resourcing, engagement and culture in alignment with our priorities to achieve results Work with data, being able to spot trends, as well as, use data to tell a story Provide leadership coaching and change manageme