Responsibilities:

• Serve as main line of support for sales representatives with a focus on any assigned key accounts
• Create and maintain sale, lease and rental agreements
• Schedule trucking and or shipping of equipment to customer sites
• Finalize invoices, estimates, and credits for transactions
• Update equipment status, work order status, and yard status
• File warranty registrations and maintains warranty data in Dealer Business Systems Software (DBS)
• Work with customers directly on rental needs, machine swaps, etc.
• Handle any additional special projects as assigned
• Ability to manage a large number of transactions and high functioning salespeople
• Keep up to date and accurate records
• Gather information to aid in warranty claims
• Show leadership potential and ability to guide employees in an effective manner
• Ability to troubleshoot highly complex or high stress situations
• Serve as intermediary between sales staff, coordinators, and other departments to handle customer issues
• Work in a cooperative manner with team

Qualifications:

• 4 year College Degree or 4 years of equivalent experience required
• Highly skilled in current sales and rental coordination duties
• Ability to multi-task on technical issues
• Outstanding organizational skills and ability to multi-task
• High level of customer service experience and/or ability to deal directly with key customers
• Proficient with Microsoft Office Suite
• Personal Attributes: Customer Focus, Problem Solving, Teaching/Coaching Orientation, Attention to Detail, Ability to Multi-Task, Teamwork, Assertiveness, Professionalism

Minimum Physical Requirements:

• Standing, walking, using hands, talking, hearing
• Working Conditions are indoor and outdoor. Noise level may be moderate at times.

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

Ziegler Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color or creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, pregnancy, affectional preference, disability, age, marital status, familial status, protected veteran status, status with regard to public assistance, membership or activity in a local commission dealing with discrimination, or any other protected class status.

For more information about your equal employment opportunity rights and protections, click here.

For information about your Family and Medical Leave Act rights, click here, and for information about the Employee Polygraph Protection Act, click here.

For information about Pay Transparency Nondiscrimination

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