GENERAL SUMMARY:

The Independence Center (IC) Intake Specialist performs a variety of job functions to assist customers in admission to Independence Center services; ensures the daily flow of client services and provides overall communication with internal and external resources. Supports administrative and clerical functions for the department.

PRINCIPAL JOB FUNCTIONS:

1. Commits to the mission, vision, beliefs and consistently demonstrates our core values.

2. Provides initial point-of-contact customer service by greeting clients in person and on the phone, assessing needs, contacting appropriate staff, and providing educational information; assists in ensuring admitted clients are checked in to activities and that staff are available.

3. Screens callers for desired services and needs and routes them to the appropriate resource; contacts an IC counselor for assistance when necessary; performs intakes, administers and scores alcohol and drug testing for evaluations and contacts managed care entities for pre-certifications and pre-treatment assessment information; retrieves medical records and obtains authorizations as necessary.

4. Provides administrative computer support by maintaining data bases, logs, census sheets and billing records; updates and maintains resource/contact lists, schedules and other department specific information sheets.

5. Provides orientation to new Independence Center employees concerning front desk/intake operations; provides on-site hospital wide new employee orientation regarding IC services and facility; provides tours to external resources and to potential clients considering treatment.

6. Provides clerical support by photocopying, faxing, filing, typing and mailing correspondence/reports; sorts and distributes incoming/outgoing mail.

7. Communicates information to callers and departmental personnel regarding client and staff schedules, lecture schedules, trainings, meetings, internal and external resources, hospital wide communications, and other daily operational activities.

8. Conducts follow up for all department building maintenance needs, audio-visual equipment use and maintains supplies for all equipment stocked.

9. Orders, monitors and maintains all supplies for the department including videos, books, office supplies, batteries, keys, medical record forms and educational materials.

EDUCATION AND EXPERIENCE:

High School diploma or equivalency required. Minimum of one (1) year experience in a clerical/administrative capacity or high public contact position required.

If prior or current history of alcohol and drug dependency, must provide evidence of sobriety for a minimum of 12 months prior to employment.

OTHER CREDENTIALS / CERTIFICATIONS:

None