BH Switchboard Operator

GENERAL SUMMARY:

The Switchboard Operator responds to caller questions and dispatches callers (internal and external) to the appropriate extension, pager or cell phone.  Interfaces with Clinic personnel, physicians, patients, family members, visitors and outside agencies.

PRINCIPAL JOB FUNCTIONS:

1.      *Commits to the mission, vision and beliefs and consistently demonstrates our core values.

2.     *Answers all incoming calls and forwards callers to the proper party; obtains and relays accurate messages in a timely manner; retrieves messages and forwards to appropriate provider or staff member.

3.      *Uses interpersonal skills to present a professional image and communicate effectively in person and via phone or email.

4.     *Effectively manages calls from providers both internal and external to Bryan Heart and strives towards exceptional customer service in all interactions.

5.      *Uses the electronic medical record to task nursing staff with appropriate caller information, identifying which critical information can be sent as a task and which ones are urgent requests that cannot wait.

6.     *Performs a variety of clerical duties including entering patient data into the computer, scanning, and cataloging documents into the electronic medical record.

7.      *Accurately screens, identifies and places incoming and outgoing calls.

8.     *Performs overhead paging accurately and clearly but only as necessary to limit disruptions and unnecessary noise in the clinic.

EDUCATION AND EXPERIENCE:

High school diploma or equivalency required.  Knowledge of medical terminology desired.  Minimum of one (1) year prior reception/switchboard experience in a clinic or hospital setting required.

OTHER CREDENTIALS / CERTIFICATIONS:

None